Step by step guide

to purchase and configuring your device

CUSTOMER GUIDE

Purchase your device online Click Here.  Once you receive the unit please see our unboxing video. *Remember to keep the QR code in a safe place.

Download the free Flo by Moen App from the Apple App Store or Google Play store.  

Create your new account & pair your device with your account using the Flo by Moen App see the video here on how to pair the device.

Book an installation if you have not yet arranged it.

Once installed and paired you will see the following screen.

Please take note that your Flo device needs to be installed by our licensed plumber.

This is normal as the device is starting to understand your water habits. This process can take up to 7 -10 days to exit the learning mode phase. To ensure your insurance policy is updated please send us a screenshot of your device in this learning mode. 

Frequently asked Questions 

Need More Help?

Our trained team of smart water specialists are standing by to assist.

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