Step by step guide

to purchase and configuring your device

CUSTOMER GUIDE

Purchase your device online Click Here.  Once you receive the unit please see our unboxing video. *Remember to keep the QR code in a safe place.

Download the free Flo by Moen App from the Apple App Store or Google Play store.  

Create your new account & pair your device with your account using the Flo by Moen App see the video here on how to pair the device.

Book an installation if you have not yet arranged it.

Once installed and paired you will see the following screen.

This is normal as the device is starting to understand your water habits. This process can take up to 7 -10 days to exit the learning mode phase. To ensure your insurance policy is updated please send us a screenshot of your device in this learning mode. 

Frequently asked Questions 

Need More Help?

Our trained team of smart water specialists are standing by to assist.

Disclaimer :
The Chubb Masterpiece, Masterpiece Signature and Chubb Home Policy is issued and underwritten by Chubb Insurance Australia Limited ABN 23 001 642 020, AFSL No. 239687 (Chubb). Chubb only provides general advice and does not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the Chubb Masterpiece, Masterpiece Signature & Chubb Home Product Disclosure Statement (PDS) and Target Market Determination (TMD) available at https://www.chubb.com/au-en/customer-service/pds-and-tmd-search.html#personal-lines.Terms, conditions, exclusions and limits apply